Automatic Call Back - *66
By activating Automatic Call Back, your line will remain open for other incoming calls while your phone automatically redials the number with a busy signal. When the call goes through, a ring signals you to pick up the phone.
How to Use:
When you hear a busy signal, depress the switchhook (the round, flat or square button you push to hang up the phone) and release quickly. Listen for a special dial tone.
If you’ve already disconnected the call, pick up the handset and listen for a normal dial tone.
Dial *66
If the line is still busy, hang up. Your phone will check this number for up to 30 minutes. A special call back ring alerts you if the line becomes free (some phones will ring normally.) Pick up the handset to automatically place the call.
Notes:
To restart the 30-minute clock, repeat the first 4 steps.
Service does not work on 800 numbers, 900 numbers, numbers outside the specified service area or on lines where Call Forward and some other call services have been activated.
To Deactivate:
Depress the switchhook and release. Listen for a special dial tone. If you have already hung up, lift the handset and listen for a normal dial tone.
Dial *86
Listen for a confirmation tone or announcement, then hang up.
Call Forwarding - *72
With call forwarding, you can step away from your desk with confidence. All your important calls will be transferred to another number.
How to Use:
Lift the handset and listen for a dial tone.
Dial *72 (on rotary dial phones, dial 1172 and wait four seconds.)
Listen for the special dial tone.
Dial the number you want your calls to be forwarded to. The call forward feature is activated when someone answers at the forwarded number.
If there is no answer at the forwarded number, or if the line is busy, hang up the phone and repeat the steps above. If you do so within two minutes, you’ll hear two beeps notifying you your Call Forward feature is now working.
Notes:
Once you’ve activated Call Forward, your phone will make one short ring each time a call is forwarded. You can still make outgoing phone calls from this phone.
If you wish to change the number to which your calls are being forwarded, just deactivate the feature (see below) and repeat the steps above to forward your calls to a new number.
To Deactivate:
Lift the handset and listen for the dial tone.
Dial *73 (on rotary dial phones, dial 1173 and wait four seconds.)
Listen for two beeps and hang up. The feature is no longer active, and calls will ring on your phone normally.
Call Trace - *57
If you’ve been bothered by harassing calls, you can initiate an automatic trace of the last call you received. The results of the trace will be provided only to legally constituted authorities upon proper request.
How to Use:
When you get a nuisance call, depress the switchhook (the round, flat or square button you push to hang up the phone) and release quickly. Listen for a special dial tone.
If you’ve already disconnected the call, just pick up the handset again and listen for a normal dial tone.
Dial *57
Listen for a confirmation announcement that the last call has been traced then hang up. The number you traced will be recorded at the phone company and can be provided to local authorities upon their request.
Notes:
Customer originated trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
Selective Call Acceptance - *64
Selective call acceptance screens incoming calls using a list of numbers you specify. Only calls from phone numbers on your list will be accepted, giving you ultimate control over incoming calls.
How to Use:
Pick up the handset and listen for the dial tone.
Press *64
Listen for an announcement telling you whether the feature is currently on or off.
The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list.
Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your acceptance list, dial #01#
Press 1 to hear the phone numbers on your list. After the list is read, voice instructions will follow
Press # to add a number to your list. Follow the voice instructions.
Press * to remove a number from your list. Follow the voice instructions to remove any or all numbers.
Press 0 to repeat voice instructions.
Notes:
You can press 1, 0, # or * at any time instead of waiting for the voice prompts.
You can store up to 31 numbers on your list.
When your service is turned ON, you’ll receive calls only from those on your acceptance list. Callers who are not on your list will hear an announcement that you are not accepting calls at this time.
The list you create for this feature is separate from any other lists you may be using for similar services such as Distinctive Ringing, Selective Call Forwarding or Selective Call Rejection.
Selective Call Forwarding - *62
Selective Call Forwarding helps reserve your time for only the most important calls by forwarding calls from a selected group of numbers to another number.
How to Use:
Pick up the handset and listen for the dial tone.
Press *62
Listen for an announcement telling you whether the feature is currently on or off.
The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list.
Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your forward list, dial #01#
Press 1 to hear the phone numbers on your list. After the list is read, voice instructions will follow
Press # to add a number to your list. Follow the voice instructions. You can store up to 31 numbers on your list
Press * to remove a number from your list. Follow the voice instructions to remove any or all numbers.
Press 0 if you wish to change the current “forward to” number. Follow the voice instructions.
If the service is turned ON and the caller is on your forward list, the call will be rerouted to your “forward to” number. If the caller is not on your forward list, the call will ring on your line as usual.
Notes:
You can press 1, 0, # or * at any time instead of waiting for the voice prompts.
The list you create for this feature is separate from any other lists you may be using for similar services such as Distinctive Ringing, Selective Call Acceptance or Selective Call Rejection.
This service can work with Call Forward (all calls). Numbers on your selective list will follow you to your Selective Call Forward number. All other calls you receive will be routed to your regular Call Forward number.
Selective Call Rejection - *60
You don’t have to take every call coming your way. Selective Call Rejection screens every call against a “do not accept” list of numbers you create, freeing your line for the calls you want to make and receive.
How to Use:
Pick up the handset and listen for the dial tone.
Press *60
Listen for an announcement telling you whether the feature is currently on or off.
The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list.
Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your rejection list, dial #01#
Press 1 to hear the phone numbers on your list. After the list is read, voice instructions will follow
Press # to add a number to your list. Follow the voice instructions.
Press * to remove a number from your list. Follow the voice instructions to remove any or all numbers.
Press 0 to repeat voice instructions.
Notes:
You can press 1, 0, # or * at any time instead of waiting for the voice prompts.
If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as usual.
The list you create for this feature is separate from any other lists you may be using for similar services such as Distinctive Ringing, Selective Call Acceptance or Selective Call Forwarding.
You can store up to 31 numbers on your list.
You will not be notified when or how many calls have been rejected.
Three-Way Calling/Multi-Way Calling
So you can make your plans on one call, rather than three or four. With Three-Way Calling, you can get everybody on the phone at the same time.
How to Use:
To add a third person to your call, first you must depress the switchhook (the round, flat or square button the handset pushes down when you hang up the phone) for about one second. This will place the person you’re currently talking with on hold.
Listen for the dial tone. Then dial the number of the third person you want to join the conversation. If the call to the third person is not completed or answered, depress the switchhook twice to resume the conversation with the person on hold.
When the third person answers, you can talk privately with this person before making the call a three-way conversation.
To make the call a three-way conversation, depress the switchhook for about one second to add the person you have on hold. Your three-way call is now underway.
To disconnect the third person, depress the switchhook for about one second. You’ll now have only the original party on the line. If either of the two people hang up, you can continue talking with the remaining party.
Distinctive Ring - *61
Give your special callers top priority with distinctive rings. Distinctive ring/call waiting provides special ringing or Call Waiting notification for calls received from numbers on a specified list. This service allows you to separate client and personal calls and answer appropriately.
How to Use:
Pick up the handset and listen for the dial tone.
Dial *61
Listen for an announcement telling you whether the feature is currently on or off.
The recorded voice will then tell you how many (if any) numbers are currently stored on your list.
Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).
To add the last caller to your list, dial #01#
Press 1 to hear the phone numbers on your list. After the list is read, voice instructions will follow
Press # to add a number to your list. Follow the voice instructions.
Press * to remove a number from your list. Follow the voice instructions to remove any or all numbers.
Press 0 to repeat voice instructions.
Notes:
You can press 1, 0, # or * at any time instead of waiting for the voice prompts.
If someone calls from your list, you’ll hear a special ring. All other calls will have a normal ringing pattern.
You can store up to 31 numbers on your list.
If you have Call Waiting and receive a call from a number on your list while you’re on another call, you’ll hear a special Call Waiting tone. All other calls are signaled by a normal tone.
The list you create for this feature is separate from any other lists you may be using for similar services such as Selective Call Rejection, Selective Call Acceptance or Selective Call Forwarding.
Call Waiting
With call waiting, you’ll never miss another call while talking on the phone. A special tone alerts you of an incoming call while you are talking on the phone. You will be able to place your current call on temporary hold while you answer the new call.
How to Use:
When you’re on the phone, a beep notifies you that a second call is waiting. Only you will hear this beep.
If you don’t answer the second call within ten seconds, another beep will remind you it’s there. The incoming caller hears the normal ring tone.
To answer the second call, depress the switchhook (the round, flat or square button the handset pushes down when you hang up the phone) for about one second to place your current call on hold. You will be automatically connected with the second caller.
To alternate between calls, depress the switchhook for one second. Each of your conversations is private and cannot be heard by the other caller.
To end either call, simply hang up. Your telephone will ring, and when you answer it you will be connected with the other caller. The call you discontinued will no longer be on the line.
Call Transfer
Call Transfer is a convenient way to relay calls to your associates with minimal time and effort.
How to Use:
While currently on the line, depress the switchhook (the round, flat or square button the handset pushes down when you hang up the phone) for one second. This will place the current caller on hold.
Listen for the dial tone, then dial the number you would like the current call forwarded to. Hang up the phone. Your call has now been transferred.
Call Forward Busy
Your incoming calls can be forwarded to a number or answering service of your choice while you’re talking on the telephone. This will ensure you can enjoy all your phone conversations free from interruption. To activate call forward busy, contact Socket’s Business Center at 1-800-762-5383 ext. 500.
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