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Tips to Cancel Another Internet Provider

We've created this page to make switching to Socket even faster and easier, so you can start enjoying our service and support and cancel your existing service with your other ISP.

Switching Tips and Guidelines

1. Make sure that you have set up your Socket account before canceling your old service, and that you notify your friends and family of your new Socket e-mail address.

2. The fastest and most common way to cancel your account is by phone. Below is a list of some popular Internet service providers and their contact information for subscriber cancellation.

     When you contact your provider to cancel your account, be sure to have the following information handy:

                    User-name (e-mail address)
                    Password
                    Mailing address and/or phone number
                    Credit card number that the service is billed to

     If your provider is not listed here, please contact its customer service department for help with canceling your account.

     America Online (AOL)

How to cancel: Members can cancel over the phone, online, or by fax.
Phone: 1-888-265-8008
Online at Keyword: Cancel
FAX: 1-801-622-7969 - Use our fax cancellation form.

     Worldnet (AT&T)

How to cancel: Members must cancel over the phone.
Phone: 1-888-613-3064


     CompuServe

How to cancel: Members must cancel over the phone.
Phone: 1-800-292-3900

     EarthLink / MindSpring

To cancel your EarthLink service, call one of their support representatives. Cancellation requests via e-mail or any help forms will not be accepted.

To cancel a standard access plan, call 1-800-890-6356

     Juno

How to cancel: Members must cancel over the phone.
Phone: 1-888-811-5866


     Microsoft Network (MSN)

How to cancel: Members must cancel over the phone.
Phone: 1-800-386-5550


     Prodigy

How to cancel: Members must cancel over the phone.
Phone: 1-800-213-0992


     Verizon / GTEtestBell Atlantic

How to cancel: Members must cancel over the phone.
Phone: 1-800-927-3000 (select Option 2)
7 a.m. to 7 p.m. CST Monday through Friday
You must have your user name and password.

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